Terms & Conditions

Last updated: October 11, 2026

These Terms & Conditions ("Terms") set the rules for using irflexApp: the customer app, the driver app, the partner app and our website at https://v2.irflexapp.com. They form an agreement between you and irflexApp. By creating an account or using irflexApp, you accept these Terms. If you do not agree, please do not use irflexApp.

1. About these Terms

These Terms apply to everyone who uses irflexApp. Some topics have their own documents, which form part of these Terms:

• Privacy Policy: how we handle your personal data.
• Payment Terms: prices, currencies, payment methods, the wallet and payouts.
• Cancellation Policy: how to cancel and what happens when you do.
• Refund Policy: when and how you get money back.
• Delivery & Shipping Policy: how deliveries and parcels work.

Drivers, stores, service providers and hosts also accept the partner agreement shown in their app. Loyalty, reward and partner programs have their own rules shown in the app. If one of those documents conflicts with these Terms on its specific topic, that document applies.

2. What irflexApp is

irflexApp is a technology platform. It lets you find and deal with independent partners in one app:

• Flex Car: rides with independent drivers, in the vehicle types available in your city (for example cars, motorcycles and VIP vehicles), with optional extra stops and price bids.
• Flex Food, Flex Shopping and Flex Store: orders from restaurants, supermarkets and shops, delivered or ready for pickup. Pharmacies are also available where offered.
• Flex Deliveries: sending documents, packages, errands, flowers and gifts, moves and cargo with independent couriers.
• Flex Services: home, beauty, health, professional, event, pet and vehicle services from independent providers.
• Flex Host: stays in hotels, apartments, rooms, houses, villas and other properties offered by independent hosts.
• Offers and price requests: deals where you choose what you pay within the provider's range, or tell providers what you need and the price you propose.

Drivers, couriers, stores, pharmacies, providers and hosts are independent businesses or individuals. They are not employees or agents of irflexApp. They provide the ride, delivery, goods, accommodation or service, and they are responsible for it, including its quality, safety and legality. irflexApp provides the platform that connects you, handles in-app payments and supports you when something goes wrong.

3. Who can use irflexApp

• You must be at least 18 years old, or the age of legal majority where you live if it is higher, and able to enter into a binding contract.
• If you use irflexApp for a business, you confirm that you are allowed to act for that business.
• Drivers and partners must also meet the requirements in section 11.
• You may not use irflexApp if we have closed your account before for breaking these Terms, unless we agree.

4. Your account

• Give accurate, complete information and keep it up to date.
• Keep one account per person, and do not share it, sell it or let others use it.
• Keep your password and verification codes private. You are responsible for what happens in your account unless it was used without your permission and you told us promptly.
• Tell us straight away through Live support or the Contact page if you think someone has accessed your account.
• We may ask you to confirm your identity or your phone number at any time.

5. Using irflexApp responsibly

When you use irflexApp, you agree not to:

• break the law, or order, send or offer anything illegal, dangerous or prohibited (see the Delivery & Shipping Policy for items that cannot be sent);
• place fake orders, rides, bookings, offers or requests, or create fake trips, reviews, referrals or accounts;
• misuse coupons, promotions, referral rewards or loyalty programs, for example by opening several accounts;
• harass, threaten, discriminate against or endanger drivers, partners, customers or our staff;
• damage vehicles, property or goods, or behave unsafely during a trip, delivery, stay or service;
• use the chat, calls or contact details you receive for anything other than the order, ride, booking or deal concerned;
• arrange to complete a deal outside irflexApp to avoid fees or commissions after meeting through irflexApp;
• interfere with the apps or website, copy their content, collect data from them by automated means, or try to get around security or pricing.

6. Orders, rides, bookings and deals

• Your contract is with the partner. When you place an order, book a ride or stay, or agree a deal, you enter into a contract with the store, driver, host or provider for the goods or service. irflexApp is not a party to that contract unless the app clearly says otherwise.
• Information shown in the app, such as menus, photos, descriptions, opening hours and availability, comes from partners. We ask partners to keep it accurate but cannot guarantee it.
• Estimated times for pickups, deliveries and arrivals are estimates, not guarantees.
• Age-restricted items may be sold only to adults. The app asks you to confirm your age before you buy them, and the partner may ask for proof.
• Prescription medicines are supplied only by pharmacies and only under the rules that apply to them. A pharmacy reviews your prescription before it confirms the products and the price.
• Rides. The price is shown before you book. For a bid, you offer a price and drivers accept it or counter; the price you agree with a driver is the price of the trip, and bid rides are paid to the driver directly.
• Stays. Some properties confirm your booking at once; others need the host's approval. Each property has its own cancellation policy, shown before you book.
• Offers. A provider publishes an offer with a price range. You choose what you pay within that range. The provider accepts automatically or decides manually: accept, reject or make a counteroffer. Offers below the provider's lowest price are declined or sent to the provider to decide.
• Price requests. You describe what you need and propose a price. Providers nearby accept or answer with their own price, and you choose one.
• Deals paid directly. For offers and price requests, you pay the provider directly, in the ways the provider accepts (such as cash, card, bank transfer or Flexcoin). Nothing is paid in the app. The provider pays irflexApp its commission separately. You complete the deal by giving the provider the 6-digit code shown in your app.

7. Prices and payments

Prices, fees, taxes, currencies, payment methods, the wallet, tips, coupons and partner payouts are covered by our Payment Terms. In short: you see the price, fees and taxes before you confirm; amounts are shown in the local currency of the place; and card and crypto payments are made on our payment partner's secure page.

8. Cancellations and refunds

How to cancel, when a cancellation costs something and when you get money back are covered by our Cancellation Policy and Refund Policy. These policies do not limit any rights you have under consumer-protection law.

9. Ratings, reviews and content

• Customers, drivers and partners can rate each other. Ratings and reviews must be honest and based on a real experience.
• Do not post anything unlawful, offensive, misleading or that infringes someone else's rights, and do not include personal data of others.
• You keep ownership of the content you upload, such as photos, reviews, listings and offers. You give irflexApp a non-exclusive, worldwide, royalty-free licence to use, copy, display and adapt it to operate and promote irflexApp, for as long as it is on irflexApp and for a reasonable time after.
• We may remove content or ratings that break these Terms.

10. Chat and calls in the app

Customers and drivers can chat and call each other in the app about an order or trip without seeing each other's phone number. Customers can also chat with the store about their order. Use these tools only for the order concerned, and be respectful. We keep chat messages and call records (not the content of calls) as described in our Privacy Policy.

11. Drivers, couriers, stores, providers and hosts

If you offer rides, deliveries, goods, services or stays on irflexApp, you also agree that:

• You are independent. You decide when you work and whether to accept a request. Nothing in these Terms creates an employment, agency or partnership relationship with irflexApp.
• You are properly authorised. You hold and keep valid every licence, permit, registration and insurance your activity requires, such as a driving licence, vehicle documents and insurance, health or operating permits, professional licences or tourism registrations.
• Your documents are genuine. You give us true, current documents for verification and update them when they change or expire. We may approve or decline an application, ask for more information, and suspend your access while documents are missing or expired.
• Your listings are accurate. Prices, descriptions, photos, availability, opening hours, delivery areas and cancellation policies must be true and kept up to date.
• You honour what you agree. Provide what was ordered or agreed, at the agreed price, and respect the cancellation policy you published.
• You follow the law. This includes transport, food safety, accommodation, consumer-protection and tax rules. You are responsible for your own taxes and for issuing any invoices or receipts the law requires.
• You pay what is due. Commissions, plans, subscriptions, balances and remittances of cash collected work as shown in your app, in your partner agreement and in our Payment Terms.
• You protect customer data. Use customers' details only to fulfil the order, ride, booking or deal, and never keep or reuse them for anything else.
• You keep people safe. Drive safely, keep vehicles roadworthy, handle goods with care and follow any safety instructions in the app.

We may pause your offers, listings or access to requests, or suspend your account, if you break these rules or receive serious or repeated complaints.

12. Loyalty, rewards and partner programs

• Loyalty Points (customers, where offered) are earned on orders and can be converted into wallet credit at the rate shown in the app.
• FlexPoints (drivers) are rewards, not money. They are earned on completed trips and can be used only for the rewards in the app, such as commission-free time or vouchers. They cannot be withdrawn, converted into money, transferred or sold.
• Referral rewards are given under the conditions shown in the app.
• The irflexApp Brand Partner program, including packages, franchises, ranks, network commissions, the Production Bank, Flexcoin and mining, is optional and governed by its own rules shown in the app. Flexcoin is irflexApp's own points system. Nothing in these programs is an investment, a security, a deposit or legal tender, and we do not promise any income, return or value. Points, coins and rewards have no cash value except where the program rules expressly provide for a conversion or withdrawal.
• We may cancel points, rewards or commissions obtained by fraud, fake activity or abuse. We may change or end a program for the future, giving notice where the law requires, without taking away rewards you have already validly received.

13. Our intellectual property

The irflexApp name, logos, apps, website, software and content we create belong to irflexApp or our licensors. We give you a personal, limited, non-transferable right to use the apps and website for their intended purpose while these Terms apply. You may not copy, modify, distribute, sell, reverse engineer or create works based on them, or use our name or logos without our written permission.

14. Third-party services

irflexApp uses services from other companies, such as maps, app stores, sign-in services and our payment partner. Their own terms may also apply when you use them. We are not responsible for services we do not control.

15. Suspension and closing your account

• You can stop using irflexApp and delete your account at any time from the app.
• We may limit, suspend or close an account, or cancel an order, if we reasonably believe there has been a breach of these Terms, fraud, a safety risk, unpaid amounts, missing or expired documents, or if the law requires it.
• Where we can, we will tell you why and give you a chance to respond. You can contact us through Live support if you think we made a mistake.
• Amounts you owe remain due after your account is closed. Sections that by their nature should continue (such as payments due, liability, indemnity and governing law) continue to apply.

16. Disclaimers

• We work to keep irflexApp available and accurate, but we provide it "as is" and "as available". We cannot guarantee that it will always be available, error-free or that a driver, store or provider will be available when you want one.
• Partners are responsible for the rides, deliveries, goods, stays and services they provide. We do not guarantee their quality, safety or suitability, although we act on complaints and remove partners who break our rules.
• Maps, distances, routes and times come from third-party services and may not always be exact.

17. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or for fraud. Within the limits allowed by law:

• irflexApp is not liable for the acts or omissions of drivers, couriers, stores, providers, hosts or other users;
• irflexApp is not liable for indirect or consequential losses, such as loss of profit, business or opportunity, or for losses that were not foreseeable;
• our total liability to you for any claim about an order, ride, booking or deal is limited to the amount you paid through irflexApp for it.

18. Indemnity

To the extent the law allows, you agree to compensate irflexApp for claims, losses and reasonable costs that arise because you broke these Terms or the law, or, if you are a partner, from the rides, deliveries, goods, stays or services you provide.

19. Changes to irflexApp and to these Terms

We may change irflexApp and these Terms, for example when we add features or when the law changes. The date at the top shows the latest version. If a change is significant, we will tell you in the app or by email before it applies. If you keep using irflexApp after the change applies, the new Terms apply to you. If you do not agree, you can stop using irflexApp and delete your account.

20. Governing law and disputes

These Terms are governed by the laws of the country where irflexApp is established, without prejudice to the mandatory consumer-protection laws of your country of residence, which continue to protect you. If you have a problem, please contact us first so we can try to solve it quickly. If we cannot, you may take the matter to the competent courts or to any consumer dispute body available to you under the law.

21. General

• If any part of these Terms is found invalid, the rest remains in force.
• If we do not enforce a right straight away, we do not give it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over irflexApp, without reducing your rights.
• These Terms are available in several languages. If a translation differs from the English version, the English version applies, unless the law where you live requires otherwise.

22. Contact us

Questions about these Terms? Use our Contact page or Live support.