Privacy Policy

Last updated: October 11, 2026

This Privacy Policy explains what personal data irflexApp collects when you use irflexApp: the customer app, the driver app, the partner app for stores, service providers and hosts, and our website at https://v2.irflexapp.com. It explains why we use your data, who we share it with, how long we keep it and the choices you have. Please read it together with our Terms & Conditions.

1. Who we are

irflexApp is operated by irflexApp ("we", "us"). We are responsible for the personal data described in this policy.

irflexApp is a technology platform. It connects customers with independent drivers, couriers, stores, pharmacies, service providers and hosts ("partners"). When a partner fulfils your order, ride, booking or deal, that partner also receives the information it needs to do so and is responsible for how it uses it.

If you have a question about this policy or your data, use our Contact page or Live support in the app.

2. Who this policy applies to

• Customers who order food, groceries, products or medicines, book rides, send parcels, book stays, buy services, send offers or request prices.
• Drivers and couriers who use the driver app.
• Partners: stores, restaurants, pharmacies, service providers and hosts who use the partner app.
• Brand Partners who take part in the irflexApp Brand Partner program.
• Other people whose details a user gives us, such as a parcel recipient, and visitors to our website.

3. The information we collect

3.1 Information you give us

• Account details: your name, phone number, email address, password (stored in encrypted form, never in plain text), profile photo, preferred language and any referral code you use.
• Addresses and places: your saved delivery addresses, pickup and drop-off points, ride stops and notes for the driver or store.
• Orders, rides and bookings: what you order and from whom, prices, coupons, tips, scheduled times and the status of each order. For stays: your dates, number of guests, the guest details you enter and any special requests. For parcels: the package type, weight, size and description, and the recipient's name and phone number. For pharmacy orders: the prescriptions you upload. For offers and price requests: what you need, where and when, and the price you propose.
• Payments and wallet: the payment method you choose, wallet top-ups, transfers (including who you sent money to), refunds and payment history. If you pay by offline payment, the payment reference and the photo of the receipt you upload.
• Messages and reports: chat messages and photos you send in the app, messages to our support team, reviews and ratings, and reports you make (for example "Report a problem" on an offer or "Report this listing" on a stay).
• Driver and partner details: the identity and verification documents required in your country. For drivers this can include an official ID, driving licence, criminal background certificate, profile photo and selfie, vehicle registration, insurance, technical inspection certificate and photos of the vehicle and its plates. For businesses this can include tax registration, the legal representative's ID, business registration and permits, professional or health licences and a bank certificate. We also collect vehicle details, business details, locations and opening hours, products, services and listings, payout details (such as a bank account or USDT wallet address) and the agreement you sign (your name, the date and the IP address used).
• Brand Partner details: your sponsor, your network, the packages you buy, your rank, commissions and withdrawal details.

3.2 Information collected when you use irflexApp

• Location: with your permission, the customer app uses your location to show nearby stores and drivers, set your address and track your order. The driver app collects your location while you are online, including when the app is in the background, so we can offer you nearby trips and orders and so customers can follow their driver. It stops when you go offline. We also keep the locations linked to each order, such as pickup, stops and drop-off.
• Calls: customers and drivers can call each other through the app. We record who called whom, when, whether the call was answered and how long it lasted. We do not record what is said.
• Identity checks (drivers): after accepting a ride, the driver app may ask the driver to take a short selfie and follow a few movements (blink, turn the head, smile), so we know the account is used by the person it belongs to. The face is compared on the phone; we keep the selfie, the result and its score privately (never at a public address) for 30 days by default, and the driver's reference photo and its face template, encrypted, while the account is active. Only the driver's leader and our team can see them.
• Device and technical data: the push-notification token and identifier of your device, app version, operating system, language, IP address, and server and security logs. If the app crashes, a crash report is sent so we can fix the problem.
• Usage and activity: the trips, orders and deals you complete, cancel or rate, and the rewards you earn (for example FlexPoints for drivers).

3.3 Information from others

• Sign-in services: if you sign in with Google, Apple or Facebook (where offered), we receive your name, email address and profile photo from that service.
• Other users: for example a rating a customer or driver gives you, a recipient's details a sender enters, or a referral from a sponsor.
• Our payment partner: whether a payment succeeded, the amount, the transaction fee and limited card details such as the card brand and last four digits.

4. How we use your information

• To provide irflexApp: create and secure your account, verify your phone number, show you nearby stores, drivers, offers and providers, take your orders, rides and bookings, match you with drivers and partners, show prices in your local currency and keep you updated on each order.
• To handle money: process payments, wallet top-ups and transfers, refunds, commissions, partner earnings and payouts, and prevent duplicate charges.
• To let users talk safely: run the in-app chat and calls so customers and drivers can reach each other without seeing each other's phone number.
• To keep irflexApp safe and fair: verify drivers and partners, detect fraud and fake trips or orders (for example two accounts used on the same device), investigate reports and disputes, and enforce our Terms.
• To support you: answer your questions and resolve problems with an order.
• To improve irflexApp: fix errors and understand how the service is used so we can make it better.
• To send you messages: order and account notifications and emails, in the language of your app. Where the law requires your consent for news and promotions, we ask for it first.
• To meet legal duties: keep accounting and tax records and respond to lawful requests from authorities.

Where the law requires a legal basis, we rely on: the contract with you (to provide what you ask for), our legitimate interests (security, fraud prevention, improving the service), our legal obligations, and your consent (for example device permissions such as location, contacts, camera or microphone, and marketing where required). You can withdraw consent at any time.

We do not sell your personal data.

5. Who we share it with

5.1 Other users, only as needed

• Drivers and couriers see your name, pickup, stops and drop-off or delivery address and the order details they need. Customers see their driver's name, photo, vehicle, rating and live location during the trip or delivery. Customers and drivers do not see each other's phone number or email: calls go through the app.
• Stores and pharmacies see your name, phone number, delivery address, order details and notes. Pharmacies see the prescriptions you upload.
• Hosts see your name, contact details, booking dates, guests and special requests. A report you make about a listing is not shared with the host.
• Service providers (offers and price requests): while your price request is open, providers see only the general area, not your exact address. When you choose a provider, or a provider confirms your offer, you and that provider can see each other's contact details so you can arrange the service.
• Parcel recipients: the courier sees the recipient's name, phone number and address that you enter, and may call them to deliver.
• Ratings and reviews you leave may be shown to other users with your name.
• Brand Partner network: partners above you in your network can see your name, package and rank.

5.2 Companies that work for us

We use trusted service providers who process data on our instructions, including:

• our payment partner, for card and crypto payments;
• Google, for maps, address search and routes (Google Maps), and for phone sign-in codes, push notifications, message delivery and crash reports (Firebase);
• email and SMS delivery services;
• our hosting providers, and the servers that connect in-app calls;
• the provider of our Live support chat, which receives what you write to support.

5.3 Legal reasons and business changes

We may share information when the law requires it, to respond to valid requests from authorities, to protect the safety, rights or property of our users, partners or irflexApp, or to handle claims and disputes. If irflexApp is involved in a merger, sale or reorganisation, your data may be transferred to the new owner, who must protect it as described here.

6. Card and payment data

When you pay by card or with crypto, you pay on our payment partner's secure payment page. Your full card number and security code go to our payment partner, not to us, and we do not store them. We keep a record of the payment: amount, currency, status, transaction fee, reference and limited card details such as brand and last four digits.

7. International transfers

Some of our service providers, such as Google, process data in other countries, including countries whose data protection laws may differ from yours. Where the law requires, we use appropriate safeguards for these transfers.

8. How long we keep your data

• We keep your account data while your account is open.
• We keep records of orders, rides, bookings, payments, wallet transactions, commissions and payouts for as long as accounting, tax and other laws require, and as long as needed to handle refunds, disputes and claims.
• We keep chat messages and call records with the order they belong to, for support, safety and dispute purposes.
• We keep driver and partner verification documents while you are a partner, and afterwards only as long as needed for legal, safety and fraud-prevention reasons.
• When we no longer need data, we delete it or make it anonymous.

9. How we protect your data

• Passwords are stored in encrypted form.
• Phone numbers are hidden between customers and drivers, and providers see your exact address only once a deal is theirs.
• Access to personal data is limited to the people and systems that need it.
• Wallet transfers and account deletion need your password.

No system is completely secure. Keep your password private, and contact us straight away if you think someone has used your account.

10. Your rights and choices

• See and correct your data: update your name, photo and contact details in Edit Profile. To get a copy of your data, contact us.
• Delete your account: in the customer app open Menu > Delete Account. In the driver app open More, tap your profile and choose Delete Account. In the partner app open More > Delete Account. Choose a reason and confirm with your password. Your account is closed and you can no longer sign in. We keep the records described in section 8. Before you delete your account, finish or cancel open orders and use your wallet balance.
• Device permissions: you can turn location, contacts, camera, photos, microphone and notifications on or off in your phone's settings. Some features will not work without them; for example, drivers cannot go online without location.
• Other rights: depending on where you live, you may have the right to object to or restrict some uses of your data, to receive your data in a portable format, to withdraw consent and to complain to your data protection authority.

To use any of these rights, contact us through the Contact page or Live support. We may need to confirm your identity first.

11. Children

irflexApp is for adults. You must be at least 18 years old, or the age of legal majority where you live if it is higher, to create an account. Some products and services are age-restricted: the app asks you to confirm that you are 18 or older before you buy them. If we learn that a child has given us personal data, we will close the account and delete the data, except what we must keep by law.

12. Cookies on our website

Our website uses cookies that it needs to work: to keep you signed in, to protect forms against misuse and to remember your language. Pages that show a map or a security check load services from Google, which may set their own cookies. We do not use advertising cookies. You can block or delete cookies in your browser, but some pages, such as sign-in, may then stop working.

13. Changes to this policy

We may update this policy when our service or the law changes. The date at the top shows the latest version. If a change is significant, we will tell you in the app or by email before it applies.

14. Contact us

For any privacy question or request, use our Contact page or Live support.